eTags will automatically notify you by email if your order is returned to us. If you receive this notification, please submit a ticket to our support team so that we can review with you USPS’ cited response to why it was returned as well as confirm your name and address.
Please note, we will not reship your registration until we've heard from you. This ensures that if a change has to be made to update your address, we resolve the matter beforehand and avoid the registration being lost in he mail.
The following are best practices to follow as it pertains to shipping information provided to us:
• Make sure the name listed with the shipping address matches the name(s) USPS has associated with that address.
• If you’re ordering for a family member or friend that’s not associated with your address, please list the name “In care of…” For example: “Jane Doe In Care of John Smith.”
• If you’re having eTags ship to an address different from your own, either list the person’s name associated with that address OR your name “In care of…” that individual’s name.
• If you’re shipping to a business address, please list the name of that business.
• Remember to include Apartment, Unit, Lot or Suite Number where required.
Haven't received your registration nor a notification that your order was returned to us, click here.